Tag (memo/tag/comment) is a unique digital string for identifying deposit addresses. It can make sure the funds can be credited to the correct address. OKX also distributes different tags to users’ deposit addresses of several cryptos requested by the network. Tag appears in pairs and corresponds to the deposit address. You need to fill in both the deposit address and tag/note before submitting a request. Otherwise, the funds might not be credited to the correct address.
If you filled in an incorrect tag/note or forgot to fill it in, the funds might not be credited to the correct address. Please contact our customer support or submit feedback immediately, and include the details like crypto, amount, the correct tag and the incorrect tag you filled in, and the hash value of the transaction. We will pass the details to our specialists for handling the issue.