We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 30 minutes. Your account will be locked if you enter incorrect codes 6 times within 30 minutes.
If you’re not receiving codes, try these solutions:
- Clear your browser or mobile app cache, then request a new code.
- Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.
- If you can’t log in, switch to voice confirmation. Select I need help. A modal window will appear and to get the voice code, tap Get verification code via voice call instead.
If this doesn’t help, submit a request or contact customer support via Chat Bot in Support Center. Use your email address linked to the same OKX account as the mobile phone.